Return Policy

BALTGRAN specializes in the production and sale EnPlus A1 certified softwood pellets. Our products are carefully tested and of high quality, therefore we do not usually offer standard return options for coniferous pellets.

Our Product Policy

• Coniferous pellets are a natural product
• Pellets are carefully tested
• High quality standards
• Returns not possible in standard cases

Damage Policy

• Inspection before delivery
• Inspection during delivery
• Free additional bags to replace damaged ones
• Quick problem resolution

Quality Guarantee

All our pellets are tested and meet the highest quality standards before delivery.

Damage Replacement

If any bag is damaged during delivery, we provide a free replacement bag.

Customer Support

Our team is always ready to help and resolve any delivery issues.